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Our Commitment:
We are committed to providing you with superior customer service, including giving you the peace of mind that your package will arrive when you want. We ship our orders as they come in, unless you specify a certain shipping date. If any shipping delay occurs, we will notify you by e-mail or by telephone.
Shipping Options:
Method Order Arrival
Standard: 3-5 Business Days
Please note: Delivery times are for orders received by 1pm EST.
Our Shipping Rates (per recipient):
We try to keep our shipping charges reasonable, while providing excellent shipping service.
US Shipping Costs (per recipient):
Merchandise Standard
Up to $35.00 $9.95
$35.01 to $45.00 $10.95
$45.01 to $55.00 $11.50
$55.01 to $75.00 $12.95
$75.01 to $95.00 $14.95
$95.01 to $150.00 $17.95
$150.01 and over 9% of the total merchandise cost.
In case of multiple recipient shipping, please note that these shipping rates are per address.
Regular Shipping Deadlines:
All orders placed before 1PM (EST) will be processed that same day. Weekend orders and orders placed after 1PM (EST) will be shipped out the next business day.
Since temperatures vary across the country we may elect not to ship any package over a weekend to guarantee its arrival in premium condition. Therefore, we can not guarantee Monday deliveries on any order. We apologize for any inconvenience this may cause you.
Shipping Days:
Our normal shipping days during the warm months (holidays excluded) for overnight, 2-day, and ground shipments are Monday, Tuesday, and Wednesday. Overnight shipments are also sent on Thursday. This schedule is designed so your chocolate does not sit over the weekend in a warehouse without temperature controls. We may ship on Thursday or Friday if cool temperatures allow your chocolate to be safely transported.
Canada, Alaska, Hawaii and Puerto Rico:
Unfortunately, we no longer ship to Canada, Alaska, Hawaii and Puerto Rico / Guam addresses.
Saturday Delivery:
We no longer ship for Saturday delivery.
International and APO Boxes Shipping:
At this time, we can only ship your product to recipients located within the contiguous United States or Canada. We are unable to ship packages to international addresses. We do NOT ship to APO addresses, or US territories.
We highly recommend shipping to an address where someone will be able to receive the package when it is delivered. Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid.
Warm Weather Shipping:
Please note that if your destination is over 74 Degrees Fahrenheit (23 Degrees Celsius), we strongly advise that you select our warm weather package. (This is not applicable to cocoa powder.) This consists of an insulated container and a reusable frozen gel-pack, which will keep your package cool for up to 48 hours. In extreme hot weather conditions, we reserve the right to delay your shipment. For these warm destinations we suggest that you check off the Gel-pack option on the Shipping page. During the summer months (June, July, August), we ship all of our packages with this proven warm weather package.
Chocolatesource cannot be responsible for damage if you (or the recipient of a gift) are not present at the time of delivery and the damage occurs as a result of the delay in claiming the package. Also, Chocolatesource cannot be responsible for heat damage if you instruct us to ship ASAP without Warm Weather Packaging.
Minimum Order:
Please note that our minimum order is $30.
Track Your Order:
Once your order is shipped, you will receive a confirmation email with a UPS tracking number. . You will be able to track your package by going to www.ups.com. Click on the "tracking button" and enter your tracking number to check the status of your shipment. If you have any questions on how to track your order, please send us an email at questions@chocolatesource.com.
 
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